I would be happy to help you resolve a problem on your computer.  If you bought your computer through 1ComputerCare, you probably have a 12 month warranty cover direct with the company that assembled and supplied it, unless you bought the option to extend this to two or three years. 

Hardware failures.

If there is a fault with the hardware, I would be happy to liaise with the supplier on your behalf.  Knowing that future orders are at stake sometimes induces them to be more helpful with me than a one time buyer.  Time and money can often be saved by the supplier shipping just the component that I have diagnosed as at fault, directly to me; but sometimes the entire system has to be sent back.  In this case, retaining the original packing will avoid the need for you to buy new materials.  Whether a single component or the whole system has to be returned to the supplier, you are liable for my time, packing and shipping costs, as explained in the Notes that accompany a new computer. 

Software failures.

As described in the Quotation Notes you received before you ordered, support for most software problems is not covered by warranty, but I would hope to be able to resolve your problem quickly and at reasonable cost.  Having a recent backup copy of your irreplaceable documents and e-mails will avoid some anguish and expense, as will retaining installation CDs and product keys.

Please let me know how I can help; you may contact me as detailed on my contact page.  It is often helpful for me to see any error message exactly as displayed on your screen, so if possible, please attach a copy of the screen to an e-mail.  Alternatively, it may be possible for me to connect remotely to your PC to review the issue - the process for doing this is described on my Remote Support page.

Eugene Gardner.