Permalink 09:13:00 pm by Eugene Gardner, Categories: General, Articles

Anyone using any of the Microsoft domains for email (Live, Outlook, MSN, Hotmail) will need to make a change if they are using Windows Live Mail at the end of this month.  The options are to

  • Switch to the webmail interface.  You can try this out now by opening a browser and visiting Outlook.com  Some people find this restrictive in that there is less scope for formatting emails; also this is only available if you have an active internet connection.  However, it is available on all browsers on all computers so access while away from home may be easier.
  • Change to a different mail client. 
    • Outlook is one contender but it costs money ? either as a one-time purchase usually bundled in the Home and Business edition of MS Office which retails at about £130 for the latest version or cheaper for perfectly functioning older versions, or as an annual subscription to Office 365 which costs around £50 - £80 depending on how many computers are to share the use (although they are currently offering the first year free as a sweatener).

    • The Mail app that is built in with Windows 10 is free and likely to be supported into the long term.  It is currently lightly featured and some may not like the sparce interface it provides.

    • Thunderbird is a mail client produced by the organisation that create the FireFox browser.  It is not widely used but is free and fully featured.  If you?re up for learning a slightly different interface this is a definite possibility.

  • Switch to a different mail repository.  Gmail is the obvious alternative as it is so widely used, is a superior product to all other free options, and offers greater storage space.  Although there are others such as Yahoo etc.

    • This itself can be set up to automatically scoop up messages sent to the Microsoft repository and send as if from that address.  This takes a little bit of configuring initially and there is a small additional delay in receiving messages, but it would allow the old email address to be retained while you keep the current Windows Live Mail as your client.

    • Switching your email address to Gmail or indeed another of the free options is a possibility.  There is no guarantee how long these other repositories will work with Windows Live Mail but the indications are that there are no changes planned in the short or medium term.  As above, email sent to the old address can be forwarded on so you don?t lose messages


Permalink 07:09:00 pm by Eugene Gardner, Categories: General, Articles

Adblockers are software interfaces that strip out adverts from web pages.  Detractors suggest that by blocking advertisements the publishers will have to turn to other less palatable methods of realising income e.g. subscriptions.  Also, they are an additional layer of software to potentially fail, and they may block adverts you actually want to see.  Also, they often block trackers that enable the most relevant advertisements to be placed before potential customers. 

However their use is steadily rising as advertisements become more intrusive. For those on limited bandwidth blocking advertisements can double the speed with which pages load.  They are mostly used by younger viewers who do not want the audio or visual interruption annoying them.  By reducing the speed sapping graphics to a minimum, pages do display faster. This is probably most significant on mobiles where the data transmitted eats into a tight budget.

The biggest name in the field is Adblock-Plus which is free and available as an add-in for all main browsers. As well as blocking ads it can discourage tracking and block known malware servers.  For those seeking alternatives uBlock Origin is a common choice too.


Permalink 09:18:00 am by Eugene Gardner, Categories: General, Articles

For any who succumbed to Microsoft's tempting offer of using OneDrive (formerly SkyDrive) for online storage that can be linked and several devices, know that the rug is about to be pulled from your feet.  On 27th July the amount of free storage that comes with OneDrive will change from 15 GB to 5 GB. They are also discontinuing the 15 GB camera roll bonus.  More details on their website

This leaves Google Drive as the clear leader in the field as they continue to offer 15GB free space that can be shared with several devices.  

  • This is very handy for sharing files that are too large for email attachments.  
  • Also good for editing documents collaboratively and concurrently.  
  • Good too for storing documents you want access to when away from your own devices - on holiday at a Greek taverna perhaps.
  • Excellent as a repository for documents you want automated versioning backup for 30 days to supplement your regular backup and be part of your disaster recovery plan.
  • Finally, this is a saviour for those who want to use File History to backup a few files when offline backup is not wanted.  Note though that a network drive has to be established to point to a location on the same disk that is being backed up.


Permalink 08:46:00 pm by Eugene Gardner, Categories: General, Articles

Windows 10 is now stable enough to enable me to suggest that most people should be upgrading their computer now.  There are occasionally problems with sound and virus protection but these can be easily resolved.  Nevertheless, I still recommend a validated image backup before you change anything.

  1. Which brings me neatly on to the first tip.  If you're not already using File History ditch your current backup program and make the switch.  There just aint nothing better.
  2. Similarly, move all your documents to OneDrive (assuming you sign in with a Microsoft account) so that you get a short term immediate backup and all your documents are available on another device. 
  3. Also, make sure you use an account with your favourite browser so that bookmarks and other settings are synchronized with other computers - even the loan one I give you when yours fails :-) 
  4. It's always wise to have a second account on your computer so that when the main one gets a corrupted profile or locked out with password problems you can recover.  The easy way to do this is from an elevated command prompt
    net user administrator /active:yes 
  5. If you prefer File Explorer the way Windows Explorer used to be (displying My PC on the opening screen) then click View > Options > Change folder and search options.
  6. Make the cursor jump to the default button when a new window appears by Settings > Personalization > Themes > Mouse pointer settings > Pointer options > Snap To.
  7. Set performance to be prioritised above electrical frugality by going to Settings > System > Power > Additional power settings > High Performance.
  8. Change the size of text in all windows to make it easier on old eyes with Settings > System > Display then move the slider to the right.
  9. Restore Documents, Music, Pictures etc. to the Start menu for easy access.  Settings > Personalization > Start > Choose which folders appear on Start.
  10. Check out the new features by running the Get Started app.

If you have a tip of your own (Windows 10 related please) just make a comment below.


Permalink 01:59:00 pm by Eugene Gardner, Categories: General, Articles

As Microsoft's File History (pretty much the same as what Apple have called Time Machine for donkey's years) is now being used by more people than before, it is pertinent to warn/advise that by default it only backs up Libraries, Desktop, Favourites, and Contacts (only those in the Windows People folder too).

So if you want anything else preserved as a protection for accidental deletion or some other risk you have to manually add the appropriate folder(s) to a library - perhaps even a new one you create just for this purpose.  So if, for example, you use Windows Live Mail as your email client then
C:\Users\<accountname>\AppData\Local\Microsoft\Windows Live Mail
Would be the folder to add to your backup library.

Note that if your email account is setup to use the current IMAP way of synchronising with your mail server then there is no need to backup those messages as they are already on the server, just the 'storage folders' held locally need be copied.

Strangely, if you want your Windows Live Mail contacts backed up you have to arrange to copy
C:\Users\<accountname>\AppData\Local\Microsoft\Windows Live\Contacts 

On a related subject, most browsers now allow you to create an account which will then synchronise your favourite bookmarks, passwords, history, and some other settings with any other devices you use that account on.  So if, for example, your browser or indeed the entire computer get trashed, you can use another browser on another computer and not lose any of your saved data.  It's a good thing.


Permalink 09:01:00 pm by Eugene Gardner, Categories: General, 1ComputerCare related, Articles

A little time ago I was given a laptop to work on while the customer waited.  Unlike all jobs where I work on the computer alone, I did not take an image backup before I started as my customer would not want to sit for an hour while I took this precautionary step.  I was working on some Google Drive manipulation and I reached the point where I noticed that ALL photos and documents had disappeared.

The standard operating procedure in case of data loss is to shutdown immediately to prevent further loss (as would happen were Windows or a program to overwrite the lost data (which is usually not deleted, just the header is marked as pointing to free space).  On shutting down I told my customer what had happened and explained that we would need to recover from the last backup.  "Backup, what's that ?"  In technical parlance this is known as an 'Oh Oh moment'.  

To cut three week's worth of story to a paragraph, I went into data recovery mode whereby an image is taken of the entire partition - including sectors marked as unused.  My long trusted software failed me and I bought another product that did work.  And to make this image and recovery job more of a 24 hour one than a 7 day one, I bought a 1TB solid state disk at considerable expense.

Having trawled through the image I was able to salvage about 40,000 files, some corrupted, some duplicates, and all with computer generated meaningless names.  I then further processed the data to remove duplicated photos and corrupted Office documents - a time costly endeavour.

Only now could I power up the customer's computer to copy the recovered data back.  When I did so I was intrigued to see a backup program's icon in the system tray.  Yes, the data was backed up all along as I had set that up 3 years prior when the customer last brought the computer to me.  Of course so much water has flowed under the bridge that I had forgotten all about it, and the customer had not been following my advice to test recover a document every three months as part of normal housekeeping - hence, nothing was known about the existance of any backup.

So having spent more hours recovering data that the worth of a new comnputer, spent money on replacement imaging software and a 1TB solid state disk, the customer had all data back the way it was.

Lesons learnt:  

  • Check the presence of a backup program's icon before pulling the power in case the customer remembers as little  about their computer as I do three years later.
  • Warn while-you-wait customers that backups and the consequences of not having them when needed are their responsibility not mine.
  • Stress to all who would listen with increased vigour that testing whether backup are working as intended is time well spent.



Permalink 09:40:00 pm by Eugene Gardner, Categories: General, 1ComputerCare related, Articles

The size of your monitor is one of those things that you only appreciate when you have a larger one.  Just like dialup internet many people think they work fine with the old 19" CRT but after a week with a twin 24" IPS setup they soon realise that as a general rule, bigger is better.  Note that size is the viewable region measured diagonally.

Like all things you get what you pay for.  I well remember the headaches I frequently got from spending too long staring at my first cheap monitor.  So apart from size what should you look out for ?

Resolution is probably top of the list.   1080p monitors (that is, monitors with a native 1920 x 1080 pixel resolution) are very common, and a typical 23" screen produces fairly sharp images.  But the larger the screen the larger pixel density you will need to maintain that sharp image.  Larger densities are also good for offering the keen eyed more real estate, and those with poor eyesight space on a large monitor to enlarge text and images.

Screens are typically matte or gloss.  The former is usually best as it minimises glare - especially important when the light source is behind you.  However, if vivid colours are your thing then gloss wins out.  Anti-glare coatings will help reduce the problem if you need a compromise solution. 

The refresh rate tells how often the whole screen is repainted.  60Hz is the minimum acceptable.  Pixel response is the time needed to change from one shade of grey to another - 6 milliseconds or less will be fine for general use, gamers may prefer 2 ms rates.

Physically, make sure the movement is what you want.  Tilting around the horizontal plain is a must have, swivelling around the vertical less so.  Adjustable height is often useful.  If you really must have speakers built in then do but don't imagine the sound quality with be high fidelity.  A USB hub may be helpful if you are short of accessible ports - remember that USB 3 goes much faster than USB 2.  You will need a connector to match that of the device you will connect to so check whether you need DVI, HDMI, DisplayPort, or 19 pin analogue. 

Beyond the above you could look at brightness, contrast ratios, and colour gambits but if you're that much into it you won't be reading an introductory text such as this.  It is worth noting that the picture quality depends on the graphics card in use as well as the monitor screen - most built-in (to the motherboard) sockets will be fine for all but immersive gamers and watchers of Blu-Ray movies.  For the best quality you may want to add a discreet graphics card, but then the price tag of this project will be sure to soar.

:: Next >>

Click here to return to the 1ComputerCare home page.

This is designed to supersede the newsletters that I just don't have time to produce to the standard I would want any more. Please register so that you may read and leave comments and subscribe to have posts automatically e-mailed to you.

Comments and suggestions are always welcome.


June 2016
Mon Tue Wed Thu Fri Sat Sun
 << <   > >>
    1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30      


XML Feeds

blog soft