| Often an error message appears in a window of its own, known as a dialog box. If you need help in understanding the meaning of the message or what you should do about it, it is usually more helpful and easier to send an exact copy to someone rather than simply read out the words or type them. To do this you should proceed as follows: If your operating system is Windows Vista, just use the Snipping Tool to select and e-mail part of the screen as an attachment. Alternatively, use the following steps that are designed for Windows XP users. Make sure that the window with the error message is current (on top of all others, has input focus) this is best done by clicking anywhere inside it except on a button that closes it ! To copy it, hold the Alt key down (bottom left on your keyboard) then press the 'print screen' button (top right on your keyboard). Nothing will appear to happen, but a copy of the window will, in most circumstances, be placed on your clipboard. To put a copy of the clipboard that in a mail message, you may be able to paste it in directly, but for most people (who use Outlook Express or Windows Mail) you will need to attach a file containing the copy of the clipboard. To create a file containing the copy of the clipboard, open an empty Word document or Paint picture, then hold the Control key down (bottom left of keyboard) then press the V key. You should see the copy of the dialog box pasted in to the current document now. Save your document or picture.
To insert the document or picture into an Outlook Express e-mail message, on the Insert menu, click File Attachment, and then find the file you want to attach. Select the file, and then click Attach. The file will be listed in the Attach box in the message header. If there is a problem that can not be mailed to me, then a remote connection will allow me to see your display while I am in my workshop. |
