The following explains the laptop repair service, and is supplemental to our standard Terms of Business.

Laptop (Notebook) computers are collected from and delivered back to your premises.  They are repaired for a fixed fee of £135, which covers almost all repairs (see below), and are usually returned in about 7 days [48 hour service available for £50 extra].  Return times are subject to replacement parts availability.

If the repair is fairly straightforward, which generally means one where no parts are required; I will do this myself at my Uckfield or Tunbridge Wells workshops.  Other jobs, where replacement hardware is required, are subcontracted out to a company with a large stock of parts and specialist experience.

Repairs are warranted for 3 months, which covers any parts that are replaced and the original problem.  If an unrelated fault occurs, a new charge will be payable to enable repair.

There is a ‘no fix – no fee’ guarantee, however, £28.50 is retained to cover collection/delivery costs.  Payment (cash, cheque or card^†) must be made at time of collection.

The fixed fee includes: entry level hard drives, in stock motherboard faults, most software problems and viruses, power supplies, inverter boards, connectors, faulty ports, spillages, back lights, small parts etc.

The following faults are not covered by the fixed fee – a quotation will be possible after inspection: multiple component failure, large hard drives, processors, cracked displays, casings, out of stock mainboards and other major damage. 

If there is more than one fault, the fixed fee will usually cover repair of the first and may cover others depending on the severity of such faults.  If an additional charge would be required for subsequent issues, an e-mail will be sent seeking authorization to proceed.

†  A 3% surcharge (£4.05) is payable if credit or debit cards are used, to part cover the card companies charges.