| 1ComputerCare |
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| Remote Support | ||
Sometimes you have an error message or popup window that can be more easily understood by showing a technician. For help with a single message, just copy it into an e-mail message and send it to 1ComputerCare.
For problems that are not easily e-mailed, there is a facility that allows clients to have small problems resolved or quick questions answered remotely, and hence much faster than would otherwise be the case, and there is often no charge. This involves running a simple program to allow the technician to see your screen display from afar. This way we can often explain what is happening and how to resolve it without the need for a visit.
Even when 1ComputerCare staff are moving the mouse pointer and running programs from a distance, the client retains control and can see what is happening on the screen. Security is assured as the connection can only be initiated from the client end and all data is encrypted. This facility is best set up and tested before you need it in an emergency. Whilst Windows inbuilt Remote Assistance, Symantec's pcAnywhere and web based tools such as GoToMyPC are supported, the first choice for ease of use and reliability is either
To set CrossLoop up you will need to download a small free program then follow the simple instructions on the screen to install and run this program. The first time you run it you will be asked to create an account. This is a very simple one time process that enables you to leave feedback for the person you ask to help you. Please do so as positive feedback is much appreciated. You may see the 1Computercare CrossLoop profile by clicking this button: When you run the program there will be two tabs at the top of the window: Access and Share. Click the Share tab and then phone 1ComputerCare with the access code that is then shown. This code changes each time you run the program and guarantees security, so it can not be sent by e-mail in advance.
If you feel that you have been helped, please take a minute to give a positive rating and leave a comment in the feedback window that appears after each session.
To setup LogMeIn just [ask Eugene to] download and run https://secure.logmein.com/logmein.msi
For quick and infrequent issues no payment is usually asked. For more substantial involvement, the normal fee for workshop time becomes payable.
For Windows Vista users only:
If the remote technician needs to run programs that require elevated privilege, User Account Control (UAC) will prevent this and cause the CrossLoop session to be abruptly terminated. UAC is a feature in Windows that can help prevent unauthorized changes to your computer, it does this by asking for permission or a password before performing actions that could potentially affect your computer's operation or change settings that affect other users.
To work around this limitation either
To disable the notification that UAC has been disabled the following registry key needs to be renamed or deleted: |