Eugene's observations

The following list of suggestions comes from a presentation I recently delivered.

• Reply within 24 hours. At least acknowledge receipt if substantive reply not possible.
• Periodically check spam/junk filter locations for false positives.
• Avoid language that may be construed as intemperate when read through without benefit of facial expressions or tonal changes.
• Before taking offence at a received message, consider whether the author intended the remark to be sarcastically humourous.
• Use lower case (i.e. DON'T SHOUT) with emoticons :-)
• Include one level of history underneath your reply.
• Hide addresses not intimately involved in the conversation (BCC them to protect privacy and minimise vulnarability to ID theft).
• Don?t forward spoofs, hoaxes or virus warnings. Ever.
• Don?t click a hyperlink (type the address into a browser to protect against phishing attacks).