If you do not yet have a fast broadband connection to the Internet you can avoid common pitfalls and get useful information by seeking advice before you make a commitment.  Please read our Guide to Getting Broadband.

If you are not sure whether you are on the cheapest appropriate package, complete our Broadband Usage Review for a free assessment.

If you already have a broadband connection and would like to switch to a better/cheaper provider, please read our Migration Guide. 

 If you decide to ask 1ComputerCare to help arrange a broadband service, you will receive a welcome sheet that explains the process.

If you have a fault with your broadband connection see our notes on

• General problems

• BT Wholesale Availability Checker

• Speed problems - PlusNet specific

• Connection problems - PlusNet specific

• Wireless problems

For any other enquiry please contact us for advice.