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If the scope of the work is clearly
definable at the start of a job, clients may choose a fixed price (examples below)
before the start of the job. Otherwise a variable time based rate, perhaps with a
pre-determined maximum, will apply.
The variable rate is £40 an hour
for workshop based jobs or £50 an hour for work undertaken at the client's
premises. These rates will be reduced by 10% for
invoices settled in full within 7 days. Time is billed in and rounded
to 6 minute
increments and a minimum of one hour is charged except for remote support.
A fee only becomes
payable if a resolution to your problem is delivered.
Travel beyond
10 miles is
charged at 45p per mile. Also included with each workshop based job is
30 minutes to deliver, setup and demonstrate the PC with the problem
resolved (60 minutes for a new computer
delivery).
The following example fixed fees are mainly for
work done at the 1ComputerCare workshop assuming payment within 7 days
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Virus and malware removal |
£75 plus £10 for each Windows account |
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Performance
enhancement |
£45 for
hardware analysis, process control & one account malware
(not virus) cleaning done at client's premises |
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Routine maintenance service |
Including performance
enhancement, Regular: £65,
Extended:
£85
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Laptop repair |
£130 payable in advance (including £25
non-refundable collection & delivery fee) |
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Data
recovery |
For mountable non-RAID disks £40, if
reconstruction required from £80 |
| Windows
reinstallation |
For an
in-place repair pre Vista SP2, £70.
Complete reformat and recovery of data:
£125 |
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Motherboard replacement |
including Windows repair
and core component drivers. £130
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Hard disk drive repair |
£95 to include fault diagnosis, image
restore, disk installation and Windows repair |
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Upgrade |
£45 covers installation
of additional or replacement memory, graphics card, USB ports
etc. |
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Data transfer |
To move e-mail accounts & messages, documents,
music
& photos, favourite bookmarks, address book: £25 per account |
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System
analysis etc. |
£75 includes new notebook & tower PCs supplied at wholesale cost
price. |
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Broadband analysis |
Free |
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Broadband configuration |
£50 for up to two hours. New supply or
migration, wired or wireless, same rate. |
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Remote support |
£9 per 15 minutes - first 15 minutes a month
free. |
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eBay sales |
20% of all receipts for
each auction for the first £100 then 10% of the remainder. Minimum: £5 |
| Disposal |
£30 to collect and
recycle your PC. £15 to securely & permanently destroy data on the hard
disk drive. |
| Domain
registration |
£18 for UK domains for two years. |
The above rates do not include
parts. No VAT is added to labour charges. To receive a quotation please contact Eugene. The
above is supplemental to the Terms of Business.
Charges may change in April or October without further notice. Fixed
fee jobs will be re-invoiced at the variable rate if unpaid within 7 days.
Appointments cancelled with less than 24 hour's notice are £20. Add 3%
if paying by card.
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