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The preventive maintenance service is a sensible
precaution, just as with a car, as it helps avoid breakdowns at inopportune
times, and addresses the gradual performance loss that all systems
experience. The recommended frequency depends on the type and quantity
of use the PC gets,
the physical environment, the amount of
routine
housekeeping applied, and the impact loss of use would have on the owner.
As a general guide, 12 - 24 months may be a
reasonable interval between checks. After 3 or 4 years a
Windows
reinstallation should be considered. The service is offered at a
fixed price, optionally
with added
enhancements if booked at least a
week in advance. See case notes C1
and C2.
The service typically includes:
Image entire disk(s)
Identification
and attempted repair
of physical disk errors (bad block resectoring, surface scan, space
allocation check)
Disk integrity check and removal of logical errors
(lost clusters; cross linking; invalid file names, dates or structures;
invalid indices)
Double defragmentation of
multiple mechanical hard disk drive(s)
Identification of viruses1 (trojans, worms, diallers, hijackers
etc.)
Physical clean internally including heat
sinks4,
CD/DVD lens heads, floppy drives, mouse
& keyboard if supplied
Removal of other malware2 (spyware, adware, adserver tracking cookies, keyloggers, data miners)
Deletion of temporary files, browser cache &
recycle bin trash
Check for update of anti virus / Internet security software
Installation or update of malware prevention
program where appropriate
Application of critical and security patches to operating system and
bundled software
Verification that protected Windows files are intact5
Scan, Compress & repair e-mail client.
Installation of updates to common applications
Check of temperatures, voltages and fan speeds
Diagnostic test of major hardware components
Inspect Windows log files
Security vulnerability assessment & report5
Further performance improvement advice
Report listing installed hardware & software including versions and
licence codes
Generate & test emergency boot and/or password
recovery disk6
Creation of backup copy of all device drivers
A DVD
set3
containing an image backup of all partitions on the system disk on request. Optionally also securely
held at 1ComputerCare premises for 12 months
Update device drivers
Check for updated versions of Foldng, TeamViewer, Flash, Java, .NET, C++
Redistributable etc.
Broadband
Internet usage review to identify
cheaper packages
Report on specific issues
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