|Can be daunting:
Which to buy – there are countless similar boxes, often with minimal information about each.
Where to buy from – Shop, manufacturer, distributor, Web site, auction,
What level of price/performance to select for each component ?
Whose advice can be trusted to be reliable and unbiased ? (one possibly useful place is the Oxford University site)
Frequently people go to a local chain store and find a bewildering array of apparently similar computers; often the sales staff are either inexperienced or impatient to achieve a sale.
They certainly do not hope to foster a long term relationship with your
computer by helping resolve problems that crop up in the months ahead.
As with any complex system, what the seller offers is at best, their guess of what will suit most people most of the time – but people’s uses for computers are so varied that one size does not fit all.
Buying pre-configured computers on-line is fraught with
many of the same mechanisms to reduce the initial cost of manufacture, but these
will cost you more in the long term than they initially appear to save when
studied closely. Click here
to see why buying off-the-shelf is usually a bad way to buy.
The way of avoiding the pitfalls
of buying ready made computers is to buy from an organisation small enough
to care. You want someone who understands the technicalities of what
is available in a very quickly changing market, and has an incentive to
provide what is best for the use you intend putting the computer to.
Someone who is personally contactable in the weeks and months ahead to help
resolve the day-to-day problems which arise on all PCs. 1ComputerCare
is exactly that, and buy buying from a small organisation you do not miss
out on the benefits of buying from a big name as explained below.
this form for a no obligation quotation.
Is a bespoke PC customised for the individual more expensive than a standardised product ?
Normally there is not a significant difference in price for the following reasons:
1ComputerCare can usually obtain trade discounts not available to retail
By selecting each component with knowledge of the individual client’s requirements, the price/performance of that component can be set at an appropriate level. Thus, there is no significant bottleneck component that causes all others to be constrained to less than their potential – hence the cheapest overall product capable of meeting the specifications is used.
By avoiding the day-to-day operating costs that all high street or commercial park stores (brick & mortar outlets) must carry, savings can be passed on.
Is there a penalty in lost warranty ?
No. A full year’s warranty is in included with all computers. This can be extended to two or three years at addition cost if required. Full terms of warranty
are available on request.
What is [optionally] done before a 1ComputerCare computer is delivered ?
Check that components are present as ordered and chase late deliveries,
thoroughly test all main hardware components
Transfer e-mail, address book & data and
salvage usable components of old PC – disk drives, modems etc. can be reused
activate & configure all ordered software - operating system, office
anti-virus, spam filter, parental control, firewall
Install/update & configure latest versions of free ancillary software – typically this includes:
prevention, detection & removal tools, Popup blocker
Reader, CD/DVD burning and playing tools, Video editing, photo editing &
Windows Media Player, DirectX, Backup program, Fax software
(if modem present)
library and editing, FireFox browser
critical updates and security patches to operating system and MS Office
Patch drivers to latest revisions
printer [scanner, copier], webcam and other peripherals bought at the same
Miscellaneous tasks – arrange menus, tune page file, set up
Windows Explorer, lock boot sector, create accounts…
e-mail client, set up personalised domain name and e-mail and/or Web
Defragment system disk, benchmark performance and
certify virus free
Is there any penalty in buying through 1ComputerCare ?
Just one: there is no immediate
gratification. Typically, 1ComputerCare bought PCs take about ten days to be ordered, assembled, tested and delivered. Picking a computer from a shop gives use of the product immediately (although some configuration is usually necessary – see
above). The requirements analysis which determines the appropriate components to put into a new PC does take time, but the benefits of having the computer designed to suit are realised over the extended years which the computer has a useful life.
What is the 1ComputerCare buying process ?
Initially a requirements analysis is done (either
on-line or in person) by asking
non-technical questions about the intended use, the answers to which form the basis of a suggested specification, which is researched,
costed and usually sent 1 or 2 days later, together with
quotation notes. This is then discussed with the
client and any modifications made.
Hardware prices are quoted at cost with any trade discount passed on.
Quotations are grouped as main hardware, software,
ancillaries and labour. This makes comparisons with other suppliers
easy, and by not adding any mark up on the hardware, you may be sure
that there is no financial incentive involved in recommending one solution
When ready to order, we just take your debit/credit card details and
place the order on your behalf. You are free to order yourself, but
the advantages of buying through the trade are forfeited. 1ComputerCare then
orders the components and tracks their delivery. In order to
minimise the cost of manufacture, the assembly of main components is
usually undertaken by a specialist company following the specification
agreed between 1ComputerCare and the client. They are then able to offer a complete
system warranty, although 1ComputercCare would take care of all the
details should a claim ever be made. When the system is received by
1ComputerCare, any extra hardware is installed (perhaps by transferring
from a PC currently in use), software is installed and configured and the
system thoroughly tested.
Status reports are phoned or e-mailed periodically as required. Approximately 10 days after ordering, the new computer is delivered to your home with
your own documents, music, photos, e-mail and address books already set up
and ready to use 'out of the box'.
An information sheet is given and the PC is demonstrated.
What happens to my old computer ?
You may put it in your attic ‘just in case’, take it to the nearest land fill site, or, after any components which may be useful installed in your new computer are salvaged, you may choose to add it to the components from which working systems are assembled for donation to
Should I buy new, upgrade an existing system or look at the second user market ?
For a discussion without charge or obligation, to establish what is most suitable for you individually, contact Eugene Gardner at 1ComputerCare.
What next ?
this form for a no obligation